pole-junkie

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We understand that you might have a few extra questions or experience an issue during the PJ Black Week Sale which will result in you sending a message to our wonderful Customer Support Team. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">When doing so, please ensure that you include as much information about your query in your first message so that our agents can help resolve any questions you may have, as quickly as possible. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please note that things get super busy for us around this time of year, so if you don&apos;t receive an immediate response from us, don&apos;t panic - we&apos;ll be working extra hard&#xA0;to answer your DMs and e-mails pronto. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You can contact our team using our&#xA0;<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://pole-junkie-dpgv0mfyo3p.gorgias.help/en-US/contact">contact form</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;or via the live chat on our website.

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We understand that you might have a few extra questions or experience an issue during the PJ Black Week Sale which will result in you sending a message to our wonderful Customer Support Team. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">When doing so, please ensure that you include as much information about your query in your first message so that our agents can help resolve any questions you may have, as quickly as possible. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please note that things get super busy for us around this time of year, so if you don&#39;t receive an immediate response from us, don&#39;t panic - we&#39;ll be working extra hard&nbsp;to answer your DMs and e-mails pronto. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You can contact our team using our&nbsp;<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://help.polejunkie.com/en-us/contact?_gl=1*1fllg2f*_ga*MTk2MDM4NDM3OS4xNjg1OTU1MTQ4*_ga_VCDVHVFNDY*MTY5NzQzNzA1OC44OC4xLjE2OTc0MzcxMTcuMC4wLjA.">contact form</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&nbsp;or via the live chat on our website.

How can I contact customer service?

BLACK WEEK 2024 FAQ 🖤

When does the sale start and end?

When will my order be dispatched/delivered?

Can I use a discount code during the sale?

Can I buy gift cards in the sale?

What will be on offer during Black Week 2024?

How can I prepare for the Black Week Sale?

Can I return my sale items? What is the return period?

IMPORTANT: Can I edit or cancel my order?

Do you ship internationally?

Where is my order?

I haven't received my order, what do I do?

Can you deliver to a PO Box?

My order has been returned to the sender. What do I do now?

Customs & Import Fees

Navidium shipping protection

UK delivery information

USA delivery information

Andorra

Channel Islands

ALBANIA / BOSNIA & HERZEGOVINA / FAROE ISLANDS / GREENLAND / KOSOVO / MACEDONIA / MONTENEGRO / NORWAY

BELARUS / GIBRALTAR / ICELAND / LIECHTENSTEIN / MOLDOVA / SERBIA / TURKEY

RUSSIAN FEDERATION

Europe (Non EU)

ISRAEL

Outside of Europe

Country specific delivery information

How to collect with InPost.

When can I collect my parcel?

Do you need an ID to collect your parcel?

How long do I have to pick up my parcel?

Can someone else pick up your parcel?

How do I track my parcel?

Any more questions?

InPost (UK Only)

Delivery & Tracking

Return Policy Overview

How can I return my order?

What can I return?

Can I exchange my item?

Can I combine returns in one parcel?

How much will it cost to post my return?

How long will it take to receive my refund?

My refund/exchange hasn't been processed, what can I do?

What do I do if I receive a faulty item in my order?

I have an incorrect item in my order, what do I do?

What happens if I forgot to include my order number in my return?

Can I drop my return at the warehouse

Do I need a printer for my return label?

Can I return items paid for with a Gift Card?

Returning from the USA 🇺🇸

I no longer want my store credit, can I get it refunded?

Returns & Refunds

Can I amend my order after I've placed it?

What happens if my order doesn't ship after 7 days?

When will my order be dispatched?

Do you have a mobile app that I can use to shop?

My Order

Can you tell me if you're getting an item back in stock?

What are the care instructions for my new polewear?

Is the sizing the same across all brands?

Products & Stock

How does "Pay Later" with Klarna work in the UK?

Can I use more than one promo code on my order?

Does my Gift Card have an expiry date?

Which methods of payment do you accept?

How does "Slice it in 3" with Klarna work in the UK?

I ordered a Gift Card, will I receive it in the post?

How can I shop in my own currency?

Clearpay FAQs

Payments, promo codes & gift cards

Which countries is the preloved site available to?

About Treet

Why should I shop here?

How long will it take for my order to arrive?

What payment methods are accepted?

What's the refund/returns policy?

Buyers FAQs

Why should I sell my items here?

How do I list an item for sale?

How long will it take for my listing to be approved?

How does the listing review process work?

How do I ship my item after someone purchases it?

What are the fees for selling my item here?

How and when do I get paid?

How does the store credit work?

What happens if someone submits a misrepresentation claim?

Am I protected if my item gets lost or stolen

Sellers FAQs

PoleJunkie Preloved

How can I contact customer service?Updated 5 months ago