pole-junkie

<span id="isPasted" style="color: rgb(32, 36, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 251, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Have you tracked your order? You will find your tracking number in your shipping confirmation email - this should keep you up to date with your orders journey from PJ to your address. If your parcel has exceeded the delivery aim and there has been no update on the tracking portal for your chosen delivery courier, please&#xA0;<a href="https://help.polejunkie.com/en-us/contact" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); background-color: rgb(250, 251, 252); text-decoration: underline; color: rgb(0, 161, 164); opacity: 1; font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">contact us here</a><span style="color: rgb(32, 36, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 251, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.&#xA0;<span style="color: rgb(32, 36, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 251, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please rest assure if your parcel is declared as lost by the courier, we will offer you a refund or replacement for your order right away.<span style="color: rgb(32, 36, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 251, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you have any issues with your order please contact us before opening a PayPal case or chargeback as this can delay your refund by up to 90 days.

<span id="isPasted" style='color: rgb(32, 36, 48); font-family: Helvetica, "Helvetica Neue", Arial, "Lucida Grande", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 251, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'>Have you tracked your order? You will find your tracking number in your shipping confirmation email - this should keep you up to date with your orders journey from PJ to your address. If your parcel has exceeded the delivery aim and there has been no update on the tracking portal for your chosen delivery courier, please&nbsp;<a href="https://help.polejunkie.com/en-us/contact" style='box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); background-color: rgb(250, 251, 252); text-decoration: underline; color: rgb(0, 161, 164); opacity: 1; font-family: Helvetica, "Helvetica Neue", Arial, "Lucida Grande", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;'>contact us here</a><span style='color: rgb(32, 36, 48); font-family: Helvetica, "Helvetica Neue", Arial, "Lucida Grande", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 251, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'>.&nbsp;<span style='color: rgb(32, 36, 48); font-family: Helvetica, "Helvetica Neue", Arial, "Lucida Grande", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 251, 252); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'>If you have any issues with your order please contact us before opening a PayPal case or chargeback as this can delay your refund by up to 90 days.

I haven't received my order, what do I do?

Delivery & Tracking

When does the sale start and end?

How can I contact customer service?

When will my order be dispatched/delivered?

Can I use a discount code during the sale?

Can I buy gift cards in the sale?

What will be on offer during Black Week 2024?

How can I prepare for the Black Week Sale?

Can I return my sale items? What is the return period?

IMPORTANT: Can I edit or cancel my order?

BLACK WEEK 2024 FAQ 🖤

Do you ship internationally?

Where is my order?

Can you deliver to a PO Box?

My order has been returned to the sender. What do I do now?

Customs & Import Fees

Navidium shipping protection

UK delivery information

USA delivery information

Andorra

Channel Islands

ALBANIA / BOSNIA & HERZEGOVINA / FAROE ISLANDS / GREENLAND / KOSOVO / MACEDONIA / MONTENEGRO / NORWAY

BELARUS / GIBRALTAR / ICELAND / LIECHTENSTEIN / MOLDOVA / SERBIA / TURKEY

RUSSIAN FEDERATION

Europe (Non EU)

ISRAEL

Outside of Europe

Country specific delivery information

How to collect with InPost.

When can I collect my parcel?

Do you need an ID to collect your parcel?

How long do I have to pick up my parcel?

Can someone else pick up your parcel?

How do I track my parcel?

Any more questions?

InPost (UK Only)

Return Policy Overview

How can I return my order?

What can I return?

Can I exchange my item?

Can I combine returns in one parcel?

How much will it cost to post my return?

How long will it take to receive my refund?

My refund/exchange hasn't been processed, what can I do?

What do I do if I receive a faulty item in my order?

I have an incorrect item in my order, what do I do?

What happens if I forgot to include my order number in my return?

Can I drop my return at the warehouse

Do I need a printer for my return label?

Can I return items paid for with a Gift Card?

Returning from the USA 🇺🇸

I no longer want my store credit, can I get it refunded?

Returns & Refunds

Can I amend my order after I've placed it?

What happens if my order doesn't ship after 7 days?

When will my order be dispatched?

Do you have a mobile app that I can use to shop?

My Order

Can you tell me if you're getting an item back in stock?

What are the care instructions for my new polewear?

Is the sizing the same across all brands?

Products & Stock

How does "Pay Later" with Klarna work in the UK?

Can I use more than one promo code on my order?

Does my Gift Card have an expiry date?

Which methods of payment do you accept?

How does "Slice it in 3" with Klarna work in the UK?

I ordered a Gift Card, will I receive it in the post?

How can I shop in my own currency?

Clearpay FAQs

Payments, promo codes & gift cards

Which countries is the preloved site available to?

About Treet

Why should I shop here?

How long will it take for my order to arrive?

What payment methods are accepted?

What's the refund/returns policy?

Buyers FAQs

Why should I sell my items here?

How do I list an item for sale?

How long will it take for my listing to be approved?

How does the listing review process work?

How do I ship my item after someone purchases it?

What are the fees for selling my item here?

How and when do I get paid?

How does the store credit work?

What happens if someone submits a misrepresentation claim?

Am I protected if my item gets lost or stolen

Sellers FAQs

PoleJunkie Preloved

I haven't received my order, what do I do?Updated 9 months ago