Return Policy OverviewUpdated an hour ago

We understand that not every purchase works out, which is why we offer a straightforward return process for our customers. If you find yourself with an unwanted product, you have 14 days from the delivery date of your Pole Junkie order to initiate a return.

If you need to return anything, make sure it's in its original condition - unworn and unwashed. When trying on shorts, please wear underwear underneath. Please ensure return items are free of any marks from makeup, fake tan, or deodorant. Marked or damaged items will not be refunded. 

To be eligible for a refund, items must be returned in their original condition, including undamaged original packaging (e.g. shoe boxes). The original packaging is considered part of the product. Customers must place shoe boxes inside protective outer packaging for return. Returns received with damaged packaging may be subject to a partial refund or refused if the item is no longer in resellable condition.

You must post your return within 7 working days once your return request is submitted. Otherwise we may not accept your return.

All returns should be sent to our warehouse. We can't accept returns through mail locker services like In Post. After we receive your return, we'll take up to 7 working days to process it. You'll get an email confirmation once we've handled your return. Thanks for your patience.

Just a heads-up, you'll need to cover the cost of return postage yourself.

Please note, we do not offer exchanges. If you wish to purchase your returned item in a new size, please return your product for store credit and place a new order. Please check out our store credit T&C’s here.