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Pole Junkie

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Add your birthday in the loyalty hub and we’ll treat you to 150 PJ Points on your birthday, every year.

How do I get my birthday points?

NEW: PJ Points Loyalty Rewards

Do you ship internationally?

Where is my order?

I haven't received my order, what do I do?

Can you deliver to a PO Box?

My order has been returned to the sender. What do I do now?

Customs & Import Fees

UK delivery information

USA delivery information

Andorra

Channel Islands

ALBANIA / BOSNIA & HERZEGOVINA / FAROE ISLANDS / GREENLAND / KOSOVO / MACEDONIA / MONTENEGRO / NORWAY

BELARUS / GIBRALTAR / ICELAND / LIECHTENSTEIN / MOLDOVA / SERBIA / TURKEY

RUSSIAN FEDERATION

Europe (Non EU)

ISRAEL

Outside of Europe

Country specific delivery information

How to collect with InPost.

When can I collect my parcel?

Do you need an ID to collect your parcel?

How long do I have to pick up my parcel?

Can someone else pick up your parcel?

How do I track my parcel?

Any more questions?

InPost (UK Only)

Delivery & Tracking

Return Policy Overview

How can I return my order?

What can I return?

Can I exchange my item?

Can I combine returns in one parcel?

How much will it cost to post my return?

How long will it take to receive my refund?

My refund hasn't been processed, what can I do?

What do I do if I receive a faulty item in my order?

I have an incorrect item in my order, what do I do?

What happens if I forgot to include my order number in my return?

Can I drop my return at the warehouse

Do I need a printer for my return label?

Can I return items paid for with a Gift Card?

I no longer want my store credit, can I get it refunded?

How do I find and use my store credit?

What’s the difference between Shop Now and Shop Later?

Can I return my sale items?

I have missed my return deadline, what can I do?

Returns & Refunds

Can I amend my order after I've placed it?

What happens if my order doesn't ship after 7 days?

When will my order be dispatched?

Do you have a mobile app that I can use to shop?

My Order

Can you tell me if you're getting an item back in stock?

What are the care instructions for my new polewear?

Is the sizing the same across all brands?

Products & Stock

Already part of PJ points?

Where can I find my points and rewards?

How do I redeem my points?

How do I climb the tiers?

Do my points and rewards expire?

How do review rewards work?

How does referring a friend work?

Can I used rewards with other discounts?

What happens to my points if I return or cancel an order?

Where do I find my points and rewards?

Can I use rewards with other discounts?

What happens if I return or cancel an order?

How does "Pay Later" with Klarna work in the UK?

Can I use more than one promo code on my order?

Does my Gift Card have an expiry date?

Which methods of payment do you accept?

How does "Slice it in 3" with Klarna work in the UK?

I ordered a Gift Card, will I receive it in the post?

How can I shop in my own currency?

Clearpay FAQs

I can't use my discount code at the checkout. What should I do?

Payments, promo codes & gift cards

Which countries is the preloved site available to?

About Treet

Shipping rates

Why should I shop here?

How long will it take for my order to arrive?

What payment methods are accepted?

What's the refund/returns policy?

Buyers FAQs

Why should I sell my items here?

How do I list an item for sale?

How long will it take for my listing to be approved?

How does the listing review process work?

How do I ship my item after someone purchases it?

What are the fees for selling my item here?

How and when do I get paid?

How does the store credit work?

What happens if someone submits a misrepresentation claim?

Am I protected if my item gets lost or stolen

Sellers FAQs

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How do I get my birthday points?Updated an hour ago